Card Fraud

Partnering for Member Security : VISA  Debit and Credit Card Fraud System

To help protect your information, Lassen County Federal Credit Union has implemented the VISA Fraud Management System on Lassen County Federal Credit Union's VISA Debit and Credit card transactions to aid in fraud prevention.

Here’s how it works:

• VISA debit and credit card transactions that appear suspicious based on previous card usage are identified.
• Lassen County Federal Credit Union Members are contacted by FIS to verify suspicious transactions. Be sure we have your current contact information on file so we can get in touch with you if necessary.
• If the transaction is or appears to be fraudulent, the card may be temporarily or permanently blocked until the activity has been reviewed with the member.

Remember, neither Lassen County Federal Credit Union nor our business partners will call you and ask you to verify your VISA credit card, VISA debit card, or account numbers. We already have that information.

If you call Lassen County Federal Credit Union or our business partners, you may be asked to verify your identity, which could include verifying account information such as the last six digits of the card or other questions about recent account activity that only you would know.

Scammers have been know to call VISA debit and credit card holders and ask them for their 3-digit security code (found on the back of the card). Never give your full account information, PIN, or 3-digit code to anyone who calls you on the phone or contacts you by email; no matter how legitimate the request may sound.

If you have questions, contact a Member Service Representative at (530) 257-7736.

Fraud – Responding to Fraud Notifications

Cardholders who are contacted by Card Fraud Monitoring should respond to the number in their text or voicemail. This number is (888)241-2440. You will need your case number. If you do not have this case number, you can get it from LCFCU by calling (530) 257-7736, M-TH 9:00AM to 5:00PM, Fridays 9:00AM – 5:30PM.

Stolen or Lost Card/Card Support

For after-hours card support or to report your card as lost or stolen, please call (888) 241-2510.

Card Activation/PIN Change:

Please call (866)762-0558 to activate your card.

Card Restrictions

For the protection of the Credit Union and our members the VISA Debit and Credit Cards are not able to be used outside of the United States.

Daily VISA Debit Card Purchases/Limits

The daily limits are: Purchases for a total of $2,000.00 per day. ATM Withdrawals/Cash Advances for a total of $510.00 per day.

VISA and ATM VISA Debit Card

For after-hours card support or to report your card as lost or stolen:

Please call (888)241-2510. International (909)941-1398.

For card activation/PIN change please call (866)762-0558 .

Also please contact the Lassen County Federal Credit Union by the next business day at (530) 257-7736 to let us know that your card has been lost or stolen.

Attention

The first and most important thing that every member should understand is that Lassen County Federal Credit Union will never contact you by email or by phone asking you to provide personal or financial information.

Even if our logo is present on an email, it is FRAUDULENT! The link given in the email will take you to a website that appears to be legitimate but is actually a phishing scam. At Lassen County Federal Credit Union, we make it our priority to inform our members of how to better protect themselves from identity theft and phishing scams.

Members should go directly to our website to ensure that they have a secure site and should avoid any and all emails with links to our website.

If you or anyone you know has received any email as described above, contact the Credit Union immediately and/or visit the Federal Trade Commission’s website to learn more about phishing, spam, and how to report any such incident.

You can prevent falling victim to email hackers with these suggestions:

1. Never respond to an email requesting personal or financial information. Instead, contact the institution directly.

2. Always enter our website directly, rather than through your browser or by using bookmarks that you have created.

3. If you think you might be on a fraudulent website, enter an incorrect password. Phishing sites will accept any password. If it accepts your incorrect password, report the website.

4. Use anti-virus software and a firewall that is up to date.

5. Always review your credit card and bank statements

6. Forward suspicious emails to the Federal Trade Commission at spam@uce.gov and file phishing complaints with the State Attorney General’s office or through the Federal Trade Commission.