Partnering for Member Security : VISA ATM Debit Card Fraud System

To help protect your information, Lassen County Federal Credit Union has implemented the VISA PRISM Fraud Management System on Lassen County Federal Credit Union VISA ATM Debit transactions to aid in fraud prevention.

Here’s how it works:

  • Debit and ATM card transactions that appear suspicious based on previous card usage are identified.
  • Lassen County Federal Credit Union Members are contacted to verify suspicious debit/ATM transactions. Be sure we have your current contact information on file so we can get in touch with you if necessary. When they are unable to reach you, they will leave their phone number, 1.800.682.6075.
  • If the transaction is or appears to be fraudulent, the card may be temporarily blocked until the member is contacted.

Remember, neither Lassen County Federal Credit Union nor our business partners will call you and ask you to provide or verify your credit card, debit card or account numbers-we already have that information.

If you call Lassen County Federal Credit Union or our business partners, you could be asked to verify your identity-which could include verifying account information such as the last six digits of the card or the last four of your social security number.

Recently scammers have been calling Visa holders and asking them for their 3-digit security code (found on the back of the card). Never give your full account information, PIN or 3-digit code to anyone who calls you on the phone or contacts you by email, no matter how legitimate the request may sound.

If you have questions, contact a Member Service Representative at 530-257-7736.